You've got questions, we've got answers. Of course, always feel free to call us (800.861.8582) or email us anytime with questions, too. Thanks for your interest! Also, if you know what you're looking for, you can use these links to skip ahead:
What is fresh for market?
We are a Farm Buying Club, kinda like a mega-CSA, located in Cleveland, OH. We provide you with a weekly grocery grab-bag that you pick up at the back of one of our refrigerated trucks in your community. Our food is the just-been-picked-this-morning kind, and includes a huge variety of locally grown fruits and vegetables, meat, eggs, dairy, breads, canned goods, granolas and more - all from 100+ local, small family farms and producers within 75 miles of Cleveland.
Do I have to be a subscirber to shop at the truck or online?
Yes--you do need to be a current subscriber in order to place orders online or shop at the truck. Our structure-- guaranteeing our farmers a market and buying wholesale direct from the producer-- gives us great prices for our customers and fair pay for our farmers. We are committed to our loyal subscriber base, and committed to having enough food for all of them each week. In return, they commit to us by signing up for the season. However, if you're not a member yet, but love local food and a great deal, we think you'd like our program. You can sign up any time.
I'm Not Ready to take the Plunge. Can I try it out for a few weeks Before I commit to the whole season?
The way our program works, and the way we can get such great prices for such great food, is the commitment between our subscribers and our farmers for the whole season. That being said, we know its a big thing to take on the program for the whole summer if you're totally new to this type of arrangement. We do have a liberal cancellation policy-- you can always cancel for a prorated refund with just a week's notice.
When is the season and how long does it last?
- Summer Farm Share is 22 weeks long, and runs from June through the end of October.
- Winter Farm Share begins in early November and runs through the first week of May. There are only 15 Share Weeks in Winter (around Thanksgiving, we start delivering every other week.)
I missed the sign-up date. Can I still join?
If you sign up before Monday of the delivery week, your subscription will start that week. If you sign up after Monday, the system defaults your start date to the next week.
How much does it cost?
The Summer Share
- The Small shares start at $29 per bag or $638 for the season.
- The Large shares start at $45 per bag or $990 for the season.
- The Mini Share is $31 per bag or $682 for the season.
- Carnivore Share is $61.36 per bag or $715 for the season
- There is a check/cash discount -- all prices above are the discounted price. Credit card prices are +3%
- More info about pricing HERE
Do you have a payment plan?
The Summer Share
- Select one of two payment options -- Full Upfront (payment before the season starts, gives you the best per week price) or Weekly
What type of payments do you accept?
We accept cash, check, and Credit Cards (Visa and MasterCard only, 3% processing fee applied). We cannot accept post-dated checks & are not responsible if they are cashed early.
When do I have to make my first payment?
The one-time membership fee ($25.75) is the only thing required to hold your spot before the season begins. For the Summer Share, your first payment is due by the first pickup (unless you signed up for the Early Bird Rates, which would be due in March). For the Winter Share, your first payment is due around mid-October. But don't worry-- we'll send you a reminder email! You must pay your balance in full from the previous season before you sign up for a new subscription.
What are the bag options?
Is it organic?
Almost all of our farmers are small organic growers who practice traditional farming methods, which eliminate the need for conventional insecticides and fertilizers that are bad for our health and the planet. However, there aren’t enough Certified Organic Farms to supply us with everything we need, and the growing conditions in Ohio for certain crops (like apples) require minimal treatment to produce fruit. Read more about our organic and non-GMO food.
Do I choose what I want?
Every week’s bag is pre-determined to highlight what’s fresh, local and in season, so all you have to do it show up and get it. We’ll also send you some recipes that feature that week’s bag contents, and we have loads more on our website.
WHAT IF I DON’T LIKE A COUPLE ITEMS IN THE BAG. CAN I SWAP OUT AND GET MORE OF SOMETHING ELSE?
If you have an allergy or a food restriction (ie. gluten/dairy) we’re happy to make a substitution. Otherwise, we’re not able to make swaps if you just don’t like something.
If you do not eat all types meats (pork, chicken, turkey, duck and beef), we are unfortunately unable to make substitutions in the Omnivore and Carnivore Shares. If you do not eat all types of meat, please select the Vegetarian Share. You can purchase extra meats a la carte in the online store or at the back of the truck when you pick-up your share.
We provide recipes each week in your inbox to offer some ideas on how to prepare everything in your bag in case you’re unfamiliar with it. If you really aren’t in to something, you can always swap with another member who might love your Brussels sprouts if you’re not a fan. We have a robust library of recipes that can be found here.
DO YOU PROVIDE RECIPES?
Yes! Every week on Tuesday, we will send you a newsletter via email with the week’s bag contents, and updates and announcements, and relevant recipes for you to prepare your share. We also have a huge collection of recipes we’ve written and gathered over the years here, so be sure to poke around and get new ideas for cooking up your kale.
DO I ALWAYS HAVE TO PICK UP AT MY PRIMARY LOCATION?
You can pick up your Omnivore, Vegan, or Vegetarian bag at any location, regardless of where you selected to be your primary pick-up location on file. Your Special Orders and Carnivore bags, however, are only available for pick up at your selected primary stop.
WHAT IF I MISS MY PICK UP?
While we ask you to specify a "primary" pickup location, you are also allowed the flexibility to pickup at any of our 20+ pickup locations on one-off occasion(s) as needed throughout the season. We understand life happens - meeting ran late, stuck in traffic, the kids had a soccer game, or you just forgot. Just check out the schedule for the other locations (Summer / Winter), find one that best fits your schedule and head to that spot! You don't have to let us know and when you arrive just tell the greeter your name like you would at your regular location. If you placed a special order, we are unfortunately unable to transfer orders between locations. We are unable to issue refunds if you completely miss picking up your share.
IT’S POURING/SNOWING/FREEZING! ARE YOU GOING TO CANCEL THE PICK UP?
Nope! Unless there is a serious threat to the safety of our greeters and our customers, we will be there, no matter the weather. We often use Social Media or email to keep our customers apprised of any changes to pick ups– if we need to move the truck or if we’re running late– so follow us on Facebook or Instagram to get those updates and check your email.
CAN I BUY EXTRAS?
You can place a Special Order online ahead of time, or make purchases at the back of the truck à la carte. Special Orders must be placed and paid for by Tuesday at midnight to be available on the route that week.
CAN I PICK UP MY SPECIAL ORDER AT ANY STOP?
Special Orders are only available at the Primary location selected in your account. When arrive to pick up your share/tote, please let the Greeter know you have a special order (it is packed separately from your share and we need to specifically call up for it on the truck). If you happen to miss your pickup, we are unfortunately unable to transfer your order to another location. Please contact the office. Missed special orders are subject to a 15% restocking fee and credit card fees charged for an order are non-refundable. Click here to read more about Special Orders.
CAN I PLACE AN ORDER ONLINE AND JUST PAY AT THE TRUCK?
All online orders must be placed and paid in full by 11:59pm Tuesdays. If you are looking to avoid the 3% credit card service fee, you can buy credits at the truck ahead of time using cash or check. For example, you could bring $100 check or cash to the truck and let your Greeter know that you want to buy credits. They’ll add a note for the credit to be applied to your account and take your payment. Back at the office, we’ll apply the credits, and they’ll be posted to your account by Sunday of that week, so that you can place your order for the following week.
Click here to check out our full instructions on placing a Special Order, including a step-by-step guide with pictures.
CAN I USE MY CREDITS TO BUY STUFF AT OHIO CITY PROVISIONS?
We’re so excited you want to shop at our family-store (Cleveland’s first and only all-local butcher and grocery located at 3208 Lorain Avenue), however your Fresh Fork Market credits can’t be used there. We are both in the same family of companies, but we are separate businesses.
WHEN I GO ON VACATION, WHAT HAPPENS TO MY SHARE?
Each customer can have up to 4 weeks vacation from the share– during these weeks, you do not pick up a bag. Maybe you’re at the beach, maybe you have a huge project due at work, you got a new puppy, whatever– just let us know ahead of time:
Notify us online (signing into your account), in person when you pick up or on the phone (800.861.8582) before Saturday at midnight the week before you’re planning on taking off.
When you get back, for each week you’ve taken off, we will give you a bag’s worth of credit (credit equal to weekly bag cost for whatever share you are subscribed) to use towards buying more good food. The store credit cannot be used to pay off an existing balance, but only going forward towards the purchase of extra goods. More info here.
Allergies & Restrictions
WHAT ABOUT ALLERGIES/FOOD RESTRICTIONS?
With our newly released pre-packed model, we are only able to accommodate substitutions for those with gluten and dairy allergies during the Summer Share (please let the Greeter know at pick-up that you will need a substitute). The totes have been standardized based on size + food preference that each customer has signed up for and our trucks do not carry extra product. Part of what makes Fresh Fork so great is the element of surprise and trying new products! We hope you use this as an opportunity to try a new food or find a new creative recipe to use kale for the "umpteenth" time (before you know it, you'll be missing the fresh, leafy greens in the middle of December). We have built an extensive archive of recipes that can be found HERE.
During the Winter Share, we are unable to accommodate gluten or dairy allergies. During this season, we will cycle in value added items like cheeses, pastas, flours and even prepared items (lasagna, pizza dough, baked items, etc.) and there is unfortunately just not enough produce available during this time of year to have enough volume for a substitute. We appreciate your cooperation with this and hope you can find a friend, family member or neighbor to share these goods with.
Substitutions & Refunds
IF I SIGNED UP FOR A OMNIVORE, BUT I WANT TO GET A VEGETARIAN BAG INSTEAD, WHAT DO I DO?
If you want to change your bag preference for the rest of the season, no problem. Just let one of our greeters know at the stop, or better yet, call the office (800.861.8582) or shoot us an email at email@example.com to put the change into your account. We can make a change to/from one food preference to another one time during the season. Because the boxes are pre-packed and based on specific numbers for each route, we cannot accommodate switching week-by-week. We base our ordering and packing off of the food preference listed in your account.
I THOUGHT WE WERE SUPPOSED TO GET BLACKBERRIES/PINTO BEANS/GARLIC SCAPES THIS WEEK. WHY AREN’T They IN MY BAG?
If we forgot to put something in your bag, we’re truly sorry. Please contact us as soon as possible so we can fix the problem. However, just like the weather (and usually because of it), our plans need to shift. We might have been planning on a particular item in your share (berries can be particularly temperamental), but due to reasons beyond our control (extreme or unpredictable weather, mechanical problems at the farm or warehouse, miscommunication with our Amish farmers who don’t use phones/email, etc.) we might have to change the bag contents on the fly. At pickup, we will post a list of the bag contents at the Greeter table and packing table. Any substitutions will be noted on this list. There are also times when we are just unable to find a comparable substitution in time for deliveries (when we get product in daily, we sometimes don't know that we have been shorted product until the it has arrived. At times there aren't enough hours in the day to contact a farmer, have them harvest thousands of an item and get them back to our warehouse in a timely manner for the same day). In the event that this happens, we will provide a substitute at a later date in the season.
The large share is too much food, or maybe the small share isn't enough
We are happy to accommodate a one-time "upgrade" or "downgrade" to the next package size. If you're getting the large share and find you're not moving through the food quick enough, we would rather you let us know it's too much and switch you to the small share instead of having you feel like you're wasting food. On the other hand, if the small share isn't enough food we'd be happy to upgrade your share to the larger share for more food throughout the week. Our system will adjust your refund/extra payment accordingly based on the date that your account switches.
WE’RE NOT GOING TO BE ABLE TO FINISH THE SEASON. CAN I GET A REFUND?
For whatever reason–moving, illness, preference, whatever it may be– if our subscription doesn’t work for you, we still will. Just let us know, and we’ll refund the remainder of your subscription– all we need is one week’s notice. Please call 800-861-8582 or write to us (firstname.lastname@example.org) and let us know that you need to end your subscription early. Your one-time $25 membership fee and any credit card processing fees paid are not refundable.